🔒 Privacy Policy

1. Introduction

Welcome to the Community Post Portal ("the App"), a mobile application operated by Elysian Systems ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal data when you use our App. By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services:

• Phone Number: Used to create and authenticate your account via OTP (one-time password).
• Full Name (optional): Provided by you in your profile.
• Location Data: Collected when you submit a post, to help categorize and route it to the relevant department. Location access requires your explicit permission.
• Post Content: Any text, images, videos, or audio recordings you choose to submit.
• Device Token: Used to deliver push notifications about your post status.
• Usage Data: Anonymous analytics about how the App is used (e.g., feature interaction), used solely to improve the App.

We do not collect passwords, payment information, or any government ID data.

3. How We Use Your Information

Your information is used exclusively for the following purposes:

• To create and authenticate your account
• To process, route, and track your submitted posts
• To send push notifications about your post status and replies
• To display location on submitted posts (where applicable)
• To respond to support requests sent through the App
• To detect and prevent fraud or abuse
• To improve App performance and user experience

We do not use your data for advertising or sell it to any third party.

4. Data Sharing

We do not sell, rent, or trade your personal information. Your data may only be shared in the following limited circumstances:

• Authorized Officials: Post content and location may be shared with authorized department officials solely to resolve your submitted posts.
• Service Providers: Trusted third-party providers (e.g., cloud hosting, push notification services) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: When required by applicable law, court order, or government authority.
• Safety: To protect the rights, safety, or property of our users or the public.

5. Data Security

We apply industry-standard security measures to protect your personal data:

• All data is transmitted over encrypted HTTPS connections
• Authentication is handled via time-limited OTP codes
• Access to personal data is restricted to authorised personnel only
• Regular security reviews are performed on our infrastructure

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time. Some data may be retained for a limited period afterward to comply with legal obligations or resolve disputes.

7. Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data.
• Withdraw Consent: Stop using the App at any time to withdraw your consent.
• Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, contact us at support@elysian.systems. We will respond within 30 days.

8. Children's Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will promptly delete it.

9. Location Permissions

The App requests access to your device's location only when you submit a post. Location data is used solely to tag the post geographically and is not tracked in the background. You can deny location permission and still use the App; the post will simply not include location information.

10. Push Notifications

We send push notifications to inform you about updates to your posts. You can disable notifications at any time through your device's system settings.

11. Third-Party Services

The App may use third-party services (e.g., push notification providers, cloud infrastructure). These services have their own privacy policies governing data use. We only use providers that meet acceptable data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Significant changes will be communicated via an in-app notice. Continued use of the App after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: